Refund Policy

RETURNS AND EXCHANGES

As Festive Traditions LLC can fall under the general category of children's toy, once the package is opened, there cannot be any return or exchange.

If you receive your Flora On The Menorah product and you notice the product is broken in the package, please do not open and notify us immediately with a picture of the broken piece to floramenorah@gmail.com

If the package is deemed to be open or excessive force was used there is no return or exchange. Company Name reserves all rights. Failure to notify us within 3 days of receiving your package of any damage voids any returns or exchanges.

Your return package must include:

  • Receipt of purchase
  • Original packaging
  • Assigned Return Merchandise Authorization Number (RMA #)
  • Tracking